Terms of service

 

These Terms of Service (hereinafter referred to as “these Terms”) govern the use of the online shop Mayo Suzuki (hereinafter referred to as “this Site”) operated by GURUGURU Co., Ltd. (hereinafter referred to as “the Company”), including browsing this Site, purchasing products from this Site, and related services (hereinafter referred to collectively as “the Service”).

All users of this Site (hereinafter referred to as “Users”) must fully agree to these Terms and comply with them when using the Service. In the event that specific services have separate terms not fully covered by these Terms, those specific terms shall also apply.

Article 1 (Scope of Application)

  1. These Terms apply to all relationships between Users and the Company concerning the use of the Service.

  2. In addition to these Terms, the Company may establish rules or other regulations concerning the use of the Service (hereinafter referred to as “Supplementary Provisions”). These Supplementary Provisions, regardless of their title, shall constitute part of these Terms.

  3. In the event of a conflict between these Terms and the Supplementary Provisions, the provisions of the Supplementary Provisions shall take precedence unless otherwise specified.

Article 2 (User Registration)

  1. To use the Service, applicants must agree to these Terms and apply for registration using the method prescribed by the Company. Registration is complete once the Company notifies the applicant of its approval.

  2. The Company may refuse to approve registration if it determines that the applicant:

    • Submitted false information during registration,

    • Has previously violated these Terms, or

    • Otherwise is deemed unsuitable for registration.
      The Company is under no obligation to disclose the reasons for refusal.

Article 3 (Management of User ID and Password)

  1. Users are responsible for managing their own User ID and password.

  2. Users may not transfer, lend, or share their User ID or password under any circumstances. The Company shall regard any login using the correct User ID and password as being performed by the registered User.

  3. The Company is not responsible for any damages resulting from third-party use of the User ID or password, except in cases of intentional misconduct or gross negligence by the Company.

Article 4 (Purchase Agreement)

  1. A purchase agreement is concluded when a User submits a purchase request and the Company notifies the User of acceptance. Ownership of the product transfers to the User upon delivery.

  2. The Company may cancel the purchase agreement without prior notice if:

    • The User violates these Terms,

    • Delivery cannot be completed due to an unknown address or prolonged absence, or

    • Trust between the Company and the User is deemed compromised.

  3. Payment methods, shipping methods, order cancellation, and returns are handled according to methods separately specified by the Company.

Article 5 (Payment Methods)

Users shall pay for products using the payment methods listed in the Legal Notices on Specified Commercial Transactions section of the Site.

Article 6 (Refunds and Returns)

Refunds and returns shall be handled in accordance with the Site’s Refund Policy.

Article 7 (Shipping)

Shipping shall be handled in accordance with the Site’s Shipping Policy.

Article 8 (Intellectual Property Rights)

Copyright and other intellectual property rights for product photos and other content provided through the Service (hereinafter referred to as “Content”) belong to the Company and other legitimate rights holders. Users may not reproduce, reprint, modify, or otherwise use the Content without permission.

Article 9 (Prohibited Conduct)

Users shall not engage in the following:

  • Acts violating laws or public order and morals

  • Acts related to criminal activity

  • Infringement of intellectual property rights

  • Disruption or damage to Company servers or networks

  • Commercial use of information obtained through the Service

  • Interference with the operation of the Service

  • Unauthorized access or attempts thereof

  • Collection or storage of personal information of other Users

  • Impersonation of other Users

  • Providing benefits directly or indirectly to antisocial forces

  • Other acts deemed inappropriate by the Company

Article 10 (Suspension of Service)

  1. The Company may suspend or interrupt all or part of the Service without prior notice if it determines that:

    • Maintenance, inspection, or system updates are required,

    • Natural disasters or force majeure prevent Service provision,

    • Accidents stop computers or communication lines, or

    • Other circumstances make provision of the Service difficult.

  2. The Company is not liable for any loss or damage incurred by Users or third parties due to suspension or interruption.

Article 11 (Use Restrictions and Deregistration)

  1. The Company may restrict access to or deregister a User without notice if:

    • Any term of these Terms is violated,

    • False information is discovered in registration,

    • Payment methods are suspended,

    • Payment obligations are unmet,

    • No response to Company communications,

    • The Service has not been used for a certain period, or

    • Other circumstances render continued use inappropriate.

  2. The Company is not responsible for any damages resulting from such actions.

Article 12 (Withdrawal)

Users may withdraw from the Service through the prescribed withdrawal procedure.

Article 13 (Disclaimer and Limitation of Liability)

  1. The Company does not guarantee that the Service is free of defects, errors, or legal/non-legal issues including safety, reliability, accuracy, completeness, effectiveness, suitability for specific purposes, or security.

  2. The Company is not liable for any damages arising from the use of the Service, except as required by the Consumer Contract Act. In such cases, the Company is not liable for special damages that could not have been reasonably foreseen.

  3. The Company’s obligations are fulfilled by contacting the User at their registered contact information and delivering products to the designated address. The Company is exempt from liability if the User fails or refuses to receive the product, or delivery is impossible due to absence or unknown address.

  4. The Company is not responsible for disputes, transactions, or communications between Users or third parties.

Article 14 (Changes to the Service)

The Company may modify or discontinue the Service without notice and is not responsible for any damages caused to Users.

Article 15 (Amendment of Terms)

The Company may amend these Terms at any time without notice. Continued use of the Service after changes constitutes agreement to the revised Terms.

Article 16 (Handling of Personal Information)

Personal information obtained through the Service shall be handled in accordance with the Company’s Privacy Policy.

Article 17 (Notifications and Communication)

Notifications between Users and the Company shall follow the methods prescribed by the Company. Notifications sent to the currently registered contact information are deemed delivered.

Article 18 (Prohibition on Transfer of Rights and Obligations)

Users may not transfer or assign rights or obligations under these Terms without prior written consent from the Company.

Article 19 (Governing Law and Jurisdiction)

  1. These Terms shall be governed by Japanese law, excluding the United Nations Convention on Contracts for the International Sale of Goods.

  2. Any disputes arising from the Service shall be subject to the exclusive jurisdiction of the court with jurisdiction over the Company’s head office.